It is of paramount importance to us that our residents, their family, friends and health care professionals have the utmost confidence in the quality of service we provide. As a company we promote transparency and strive for continuous improvement in all areas. In common with all registered care homes, we are subject to external inspection by the Care Quality Commission, and invite you take a look at our inspection reports.
Internal Quality Control measures are based upon consistent and on-going quality assurance checks and rigorous documentation of the services provided for each resident. We operate a transparent Whistle Blowing & Complaints Policy, giving all residents, staff and interested parties the information and opportunity to make complaints. Any complaints made or action required are immediately recorded and monitored externally, by the Manager, Directors and CQC.
The company directors are very much involved with the day to day running of the home and take a hands-on approach, and they personally undertake regular inspections of both homes. During each visit they interview residents and staff, carry out un-announced inspections of the premises and spot check a number of records.
The directors and managers hold resident, relative and staff forums and encourage constructive feedback through questionnaires, enabling us to be not only responsive but proactive in meeting our residents’ needs.